MXW Jewellery
DYO – Keshi Freshwater Pearl & Swarovski Crystal Pendant Necklace
DYO – Keshi Freshwater Pearl & Swarovski Crystal Pendant Necklace
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- 1-Year Warranty
- Easy 30-Day Returns
- Melbourne Studio
SKU:N-DYO-S8
Design Your Own Keshi Freshwater Pearl & Swarovski Crystal Pendant Necklace – Waterproof & Personalised
- ✨ Customise with 500+ pendants – initials, symbols, birthstones & more
- 🌿 Features natural 3–5 mm keshi freshwater pearls & 3 mm Swarovski crystals
- 💧 Waterproof, sweatproof & tarnish-resistant – perfect for everyday wear
- 🔗 18K gold-plated stainless steel chain with secure lobster clasp
- ✅ 30-Day Easy Returns (AU) & 12-Month Warranty included
＋ Description
The Design Your Own Keshi Pearl & Swarovski Crystal Pendant Necklace is where modern elegance meets personal meaning. Handcrafted with luminous 3–5 mm keshi freshwater pearls and sparkling Swarovski crystals, each necklace is uniquely textured and ready to be customised with pendants that reflect your story. Durable, hypoallergenic, and perfect for daily wear or gifting.
Materials & Specs
- Chain Thickness: 3 – 5 mm (pearl irregularity creates natural variation)
- Pearls: 3–5 mm genuine keshi freshwater pearls – natural & unique in shape
- Crystal: 3 mm Swarovski crystal accent
- Material: 18K PVD gold-plated stainless steel – waterproof & tarnish-resistant
- Closure: Lobster clasp
- Hypoallergenic: Nickel-free & safe for sensitive skin
How Pricing Works
- Base Price: $75 AUD – includes necklace and 1 pendant
- Premium Pendants: Some designs may include an extra cost (clearly marked during selection)
New pendants are added weekly — scroll to the bottom of the list to find the latest drops.
Processing Time
Each necklace is handmade with care. Most orders ship within 3 business days. Please allow 5–10 business days for orders with out-of-stock pendants. We’ll contact you via email if your order is delayed.Live Preview Note
The preview tool offers a visual guide. Due to the organic nature of keshi pearls and handcrafted assembly, spacing and proportions may vary slightly.
🌏 Returns & Warranty
Australia: 30-day easy returns if it’s not quite right.
International: See our Returns Policy.
Warranty: All pieces include a 12-month warranty — we stand behind our craftsmanship and quality.
Shipping Information
Shipping Information
Shipping policy
At MXW Jewellery, we strive to provide the best shipping experience. Each handmade jewellery and accessory is carefully packaged and shipped with love and care.
📌 Order Cut-Off Time
Orders placed before 2 PM AEST will start processing the same day.
⏳ Processing Time
1-5 business days (Monday to Friday).
We manage over 600 types of charms and 40 types of chains, so handling times can vary between 1 to 5 business days.
- Engraved items and busy seasons may extend processing times.
- Pre-order items ship within 2–3 weeks.
If any item becomes unavailable, we’ll contact you via email with an update.
🚚 Delivery Time & Shipping Costs by Country
🇦🇺 Australia
- Delivery Time: 2-8 business days (Standard), 1-4 business days (Express)
- Shipping Costs:
🇳🇿 New Zealand
- Delivery Time: 6-15 business days
- Shipping Cost: Flat Rate NZD 15
🇺🇸 United States
- Delivery Time: 6-15 business days
- Shipping Cost: Flat Rate USD 15
🇨🇦 Canada
- Delivery Time: 6-15 business days
- Shipping Cost: Flat Rate CAD 20
🇮🇳 India
- Delivery Time: 6-15 business days
- Shipping Cost: Flat Rate INR 1300
📦 Tracking & Lost Packages
✅ All orders include tracking information, and the tracking number will be sent via email after delivery.
📌 If your item is lost during transit, we will reship it at no additional cost.
🚀 Shipping Carrier
All orders are shipped via Australia Post for secure and reliable delivery.
💬 Need Help?
If you have any questions about your shipment, feel free to contact us. We’re happy to assist! 💖
Refund & Return
Refund & Return
Returns & Exchanges – MXW Jewellery Australia & International
At MXW Jewellery, your satisfaction is our priority. If something isn’t right, we’re here to help. Please review the return and exchange guidelines below, based on your location and product type.
Engraved Jewellery
All engraved pieces are final sale. These are custom-made just for you and cannot be returned or exchanged unless faulty.
Ready-Made or DYO Jewellery
🇦🇺 Australia Orders
- ✅ Change of mind? Returns and exchanges are accepted.
- 📩 Contact us at info@mxwjewellery.com within 7 days of receiving your order.
- 📦 Items must be returned within 30 days in their original condition and packaging.
- 💳 Choose between a refund or replacement.
🌍 International Orders
- ❌ Change of mind returns are not accepted. All international orders are final sale.
- ⚠️ However, if your item arrives damaged or incorrect, you may request a refund or replacement.
- 📩 Contact us within 7 days at info@mxwjewellery.com and include a clear photo of the issue.
Return Shipping Costs
- 📦 If you're returning an item due to change of mind (AU only), shipping costs are your responsibility.
- ✅ If the return is due to a product fault or error on our end, we’ll cover the return shipping cost.
Order Changes & Cancellations
- 🕒 If your order hasn't shipped, you may cancel or update it at no cost.
- ⚠️ For engraved items already in production, changes may not be possible. A rework fee may apply if edits can still be made.
- 🚚 Once shipped, only ready-made items (AU) may be returned, with shipping at the customer’s cost.
Damaged or Incorrect Items
- 🔧 We take great care packing your jewellery, but if something goes wrong, we’ll make it right.
- 📩 Email us within 7 days with a photo of the issue at info@mxwjewellery.com.
- 💡 We'll repair, refund, or replace your item at no additional cost.
Return Process
To start a return, contact our support team at info@mxwjewellery.com. We’ll walk you through the process and provide the return address.
Refund Processing Time
Once we receive and verify your return, your refund will be issued within 3 business days using your original payment method.
No Restocking Fees
We do not charge restocking fees. Your happiness is what matters most.
If you have any questions, we’re always happy to help. 💛
Need Help
Need Help
- Customer Service Hours: Monday to Friday: 9 AM - 5 PM AEST
- 📩 Email: info@mxwjewellery.com
- 📞 Phone: +61 403 886 002 (Text us for a quick response)
Materials We Use & Care
At MXW Jewellery, we prioritise both beauty and durability in our handcrafted jewellery. Here’s an overview of the high-quality materials we use for our gold-plated and gold-filled pieces, along with care instructions to help ensure your jewellery lasts as long as possible.
1. 18K Gold-Plated Stainless Steel (PVD Technology)
We use PVD (Physical Vapor Deposition) technology to plate our stainless steel jewellery, which ensures long-lasting durability. These pieces have passed rigorous salt spray testing and are resistant to tarnish and corrosion. Our 18K gold-plated stainless steel is also hypoallergenic, making it comfortable for those with sensitive skin.
Care Instructions:
- While waterproof, limiting exposure to harsh chemicals or saltwater will help prolong the shine.
- Clean with a soft cloth and store in a dry area when not in use.
2. Gold-Plated 925 Sterling Silver
Our gold-plated silver jewelry features a layer of gold over 925 sterling silver, offering the elegance of gold combined with the strength and flexibility of sterling silver. With a plating significantly thicker than standard gold-plated pieces, our jewelry is crafted to maintain its beauty and durability over time.
Care Instructions:
- Minimize exposure to moisture and chemicals to maintain the brilliance of both the gold and silver.
- Gently polish with a jewellery cloth to keep it shining.
3. 14K Gold-Filled Jewellery (1/20 14K Gold-Filled)
Our gold-filled jewellery is made with 1/20 14K gold-filled (14Kgf) material, meaning that 1/20th of the item’s weight is solid 14K gold, providing a thick and durable layer of gold that resists tarnishing much longer than gold-plated items. This makes gold-filled jewellery a high-quality, long-lasting alternative to gold plating.
Care Instructions:
- While durable, it’s best to avoid exposure to harsh chemicals to prevent discolouration.
- Clean with mild soap and water, and dry with a soft cloth.
General Care Tips for All Gold-Plated and Gold-Filled Jewellery:
- Remove your jewellery before swimming, exercising, or bathing to maintain its shine and prevent damage.
- Store pieces in a cool, dry place, ideally in a soft pouch or jewellery box to prevent scratches.
- Avoid contact with lotions, perfumes, or hairsprays, which can accelerate fading or tarnishing.
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💬 Need Help?
If you have any questions, feel free to contact us. We’re happy to assist! 💖
Warranty T&C
At MXW Jewellery, We’ve Got You Covered!
We’re proud of the quality and craftsmanship behind our jewellery. That’s why we offer a 12-month warranty on all jewellery products – ensuring your peace of mind with every purchase.
What’s Covered?
- Tarnishing: We'll make it right if you notice tarnishing issues within 12 months of purchase.
- Chains: Our chains are designed for everyday wear but should be handled with care to avoid damage. If an issue arises during the warranty period, please reach out to us. However, excessive pulling or improper handling is not covered.
- Jump Rings: Jump rings connect chains and pendants and may open slightly over time due to wear or accidental pulling. This can usually be resolved by gently closing them with pliers. If a jump ring breaks within the warranty period, we’ll repair it for you. For delicate chains, we may weld thin jump rings for extra strength. Please note, that welding may cause slight discoloration due to heat, but it doesn’t affect durability.
- Clasps: Our clasps are rigorously tested for durability, but frequent use may cause the spring mechanism to wear over time. This is covered under our 12-month warranty.
What’s Not Covered?
- Material Characteristics: Our gold-plated stainless steel jewellery is highly durable and will not fade within the first 1–2 years under normal use. For gold-plated sterling silver or gold-plated brass, slight fading may occur over time due to the nature of the material. If you notice significant fading within the warranty period, please contact us – we’ll be happy to assist!
- Improper Care: Damage from exposure to harsh chemicals or misuse isn’t covered.
- Unauthorized Alterations: Repairs made by someone other than MXW Jewellery
Lifetime Support:
Have an engraved or customized piece? We provide lifetime support for meaningful repairs! You’ll never pay for labour – just the cost of replacement parts. Your satisfaction is our priority.
If you believe your jewellery qualifies for a warranty claim or if you have any concerns, please don’t hesitate to contact us. We’re here to help!
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💬 Need Help?
If you have any questions, feel free to contact us. We’re happy to assist! 💖