Customer Service
Hours: Mon–Fri, 9:00 AM – 5:00 PM AEST
Email: info@mxwjewellery.com
Phone: +61 403 886 002 (SMS for faster response)
Contact Us

We work with trusted partners in the United States, Japan, China, and the Czech Republic, known for exceptional craftsmanship in metals, pearls, and glass beads. Our metals are sourced from RTS-tested or responsibly audited suppliers to ensure safety, durability, and ethical standards.
Each design is handcrafted in Melbourne or created with skilled artisan partners overseas who share our values of precision and fairness. From sketch to polish, every piece passes through caring hands and is checked for comfort, finish, and lasting shine — made with intention, to be worn with meaning.
Every order is hand-packed in Melbourne and checked for quality. We reply to enquiries within 24 hours, offering warm, personal support to make your experience effortless and memorable.