Warranty T&C

At MXW Jewellery, We’ve Got You Covered!

We’re proud of the quality and craftsmanship behind our jewellery. That’s why we offer a 12-month warranty on all jewellery products – ensuring your peace of mind with every purchase.

What’s Covered?

  • Tarnishing: We'll make it right if you notice tarnishing issues within 12 months of purchase.
  • ​Chains: Our chains are designed for everyday wear but should be handled with care to avoid damage. If an issue arises during the warranty period, please reach out to us. However, excessive pulling or improper handling is not covered.
  • Jump Rings: Jump rings connect chains and pendants and may open slightly over time due to wear or accidental pulling. This can usually be resolved by gently closing them with pliers. If a jump ring breaks within the warranty period, we’ll repair it for you. For delicate chains, we may weld thin jump rings for extra strength. Please note, that welding may cause slight discoloration due to heat, but it doesn’t affect durability.
  • Clasps: Our clasps are rigorously tested for durability, but frequent use may cause the spring mechanism to wear over time. This is covered under our 12-month warranty.

What’s Not Covered?

  • Material Characteristics: Our gold-plated stainless steel jewellery is highly durable and will not fade within the first 1–2 years under normal use. For gold-plated sterling silver or gold-plated brass, slight fading may occur over time due to the nature of the material. If you notice significant fading within the warranty period, please contact us – we’ll be happy to assist!
  • Improper Care: Damage from exposure to harsh chemicals or misuse isn’t covered.
  • Unauthorized Alterations: Repairs made by someone other than MXW Jewellery​

Lifetime Support:

​Have an engraved or customized piece? We provide lifetime support for meaningful repairs! You’ll never pay for labour – just the cost of replacement parts. Your satisfaction is our priority.

​​If you believe your jewellery qualifies for a warranty claim or if you have any concerns, please don’t hesitate to contact us. We’re here to help!

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💬 Need Help?

If you have any questions, feel free to contact us. We’re happy to assist! 💖