Customer Service
Hours: Mon–Fri, 9:00 AM – 5:00 PM AEST
Email: info@mxwjewellery.com
Phone: +61 403 886 002 (SMS for faster response)
Contact Us
Before placing your order, please review how taxes and duties apply based on your shipping destination.
All product prices and shipping fees include GST (Goods & Services Tax) in Australia.
There are no additional taxes or duties for customers to pay upon delivery.
We do not charge GST for New Zealand orders.
If the total shipment value exceeds NZ$1,000 (as a single order or multiple orders arriving the same day), New Zealand Customs will charge 15% GST plus any applicable duties and fees. Customers are responsible for these charges upon delivery.
Learn more at the New Zealand Customs website.
Import Duties
All import duties and customs fees are fully prepaid by MXW. Your order will arrive with no additional customs charges on delivery.
Sales Tax
MXW does not collect U.S. sales tax at checkout. Depending on your state’s regulations, you may be responsible for state sales tax or use tax when filing state taxes. These taxes are determined by individual state authorities and are the customer’s responsibility.
For more information on imports, visit the U.S. Customs and Border Protection (CBP) website.
If you have any questions, please contact us — we’re happy to help. 💖