Customer Service
Hours: Mon–Fri, 9:00 AM – 5:00 PM AEST
Email: info@mxwjewellery.com
Phone: +61 403 886 002 (SMS for faster response)
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Before placing your order, please review how taxes and duties apply based on your shipping destination.
All product prices and shipping fees include GST. No additional taxes or duties are charged upon delivery.
No customs fees apply to domestic orders. Your order will arrive with no extra charges.
We do not charge GST on New Zealand orders at checkout.
If the total shipment value exceeds NZ$1,000 — as a single order or multiple orders arriving the same day — New Zealand Customs will apply 15% GST plus any applicable duties and fees.
Any GST or customs fees that apply are the customer’s responsibility and are payable upon delivery.
All import duties and customs fees are fully prepaid by MXW. Your order will arrive with no additional customs charges on delivery.
MXW does not collect U.S. sales tax at checkout. Depending on your state's regulations, you may be responsible for state sales tax or use tax when filing your state taxes. These are determined by individual state authorities and are the customer’s responsibility.
Have a question about taxes or duties on your order? Reach out at info@mxwjewellery.com — we respond within 24 hours.
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