Australian Orders

Faulty, damaged or incorrect items

Contact us within 7 days of delivery with your order number and clear photos. For an approved claim, we’ll provide a repair, replacement or refund as required. MXW covers reasonable return postage and replacement delivery.

Change-of-mind returns

Ready-made pieces may be returned if you contact us within 7 days of delivery. Items must be unworn, unused and returned in their original packaging within 30 days.

You pay the return postage and, for an exchange, the new delivery fee. Original delivery fees are not refundable.

USA & New Zealand Orders

We do not accept international change-of-mind returns or exchanges.

If your item arrives faulty, damaged or incorrect, contact us within 7 days with your order number and clear photos. Once confirmed, you can choose a free replacement, subject to availability, or a refund.

Please do not return the item unless we ask you to. If a return is required, MXW will cover reasonable tracked postage.

Engraved & Personalised Pieces

Personalised pieces cannot be returned for change of mind. If we made an error, or the item arrives faulty or damaged, contact us within 7 days and the faulty-item policy above applies.

Refunds & Consumer Rights

Approved refunds are sent to your original payment method within 3 business days. Your bank may take additional time to show the funds.