Customer Service
Hours: Mon–Fri, 9:00 AM – 5:00 PM AEST
Email: info@mxwjewellery.com
Phone: +61 403 886 002 (SMS for faster response)
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Care Guide
Each MXW piece is made to be worn and loved every day. Follow these simple care notes to keep your jewellery looking its best for years to come.
Gold filled is significantly more durable than gold plated jewellery and handles everyday water exposure well. With simple care it will maintain its warmth and shine for years.
Avoid
Our sterling silver carries an anti-tarnish coating for longer-lasting shine. Silver is a natural material that will oxidise over time — this is normal and easily restored, but it does require regular attention to keep it looking its best.
Avoid
PVD is the most water-resistant option in our range and the most low-maintenance. It is designed to handle active everyday wear with minimal care.
Avoid
Pearls are organic gems and share the same care needs. A well-kept pearl only grows more beautiful with wear.
Avoid
Swarovski crystal elements are precision-cut glass and durable by nature. Our crystal pieces use waterproof settings, making them safe for everyday wear including water exposure.
Avoid
Our gemstones are natural stones selected for their individual character and colour. Natural gemstones can be sensitive to water, chemicals, and prolonged sun exposure.
Avoid
Universal Tips